Terms and Conditions
Express Yourself Culture (“EYC”, “We”, “Our”, “Us”) is the owner of the Express Yourself Culture (www.eyclife.com.au) Online Shop website.
ORDER ACCEPTANCE
Our brand, Express Yourself Culture, would like to clarify that receiving an electronic receipt or order confirmation does not necessarily mean that we have accepted your order or confirmed our offer to sell. Before fulfilling the order, we will verify the validity of the information provided, including your method of payment, billing and shipping details. We may request further verification or information before accepting any order. Please note that as a reseller to end-user customers, we are unable to accept orders from dealers, exports, wholesalers, or any other customers who intend to resell the products offered by Express Yourself Culture.
If your order is not accepted, we will refund the payment made through your credit card/debit card or Google Pay.
The stock level shown to you is based on the most recent update, and therefore subject to change without notice. If, for any reason, we are unable to fulfil your order, we will promptly notify you.
EYC reserves the right at any time after receipt of your purchase, without prior notice, to supply less than the quantity you ordered of any item.
LIABILITY
The use of this website is at your own risk and by accessing the site, you agree to this condition. Express Yourself Culture shall not be held responsible for any losses or damages resulting from the use of this website or any other websites linked to or from it.
DELIVERY
The delivery times provided by Express Yourself Culture are approximate and should be considered estimates. We cannot be held responsible for any damages or losses resulting from delayed deliveries. If multiple items are ordered, we may make partial deliveries if certain products are out of stock.
DELIVERY OPTIONS
For domestic delivery within Australia, Express Yourself Culture can use the following delivery methods and pricing from Australia Post.
1. Regular Parcel Post: Delivery within 5 – 7 Business Days for a flat rate of $8.95
For international delivery, Express Yourself Culture can use the following delivery method and pricing from Australia Post.
1. Standard International: Delivery times vary by destination, with estimated delivery within 14 - 21 Business Days for a flat rate of $25.95.
ACCEPTANCE OF ORDERS
It is the buyer's responsibility to inspect the goods upon receipt and report any faults to us within 5 working days of delivery.
PRICING
Prices are subject to change without notice. EYC reserves the right to revoke any stated offer and correct pricing errors, including after an order has been submitted and whether the order has been confirmed and your credit card charged. All payments are processed in Australian Dollars (AUD).
REFUNDS AND RETURNS
We at Express Yourself Culture are pleased to offer exchanges or refunds on items that are returned in their original condition, including the original packaging and tags. Please note that free promotional or sale items are not eligible for exchanges or refunds. Exchanges must be made within 4 weeks of the purchase date, while refunds can be issued within 1 month of the purchase date. For your protection, we suggest using registered post when returning items, as we cannot accept responsibility for lost packages. Lastly, please be advised that we are unable to accept returns or offer refunds for any underwear purchases due to health regulations.
ORDER CANCELLATIONS
If you wish to cancel an order, please inform Express Yourself Culture before the goods have been dispatched. If the items have already been shipped, we retain the right to charge a cancellation fee. This fee will be imposed if we are able to request the return of the package from our delivery service.
COPYWRITE & TRADEMARK
Express Yourself Culture is the owner and operation of this website. Unless otherwise indicated, all materials displayed on this website, including but not limited to, text, web design, logos, graphics, icons, and images, as well as our selection, arrangement, and assembly, are the sole property of Express Yourself Culture. All software utilised on the website is also the sole property of EYC or its licensors. The content of this website may be used only for shopping or placing an order on this website and for no other purpose. Prior written consent from Express Yourself Culture is required for any copying, modification, reproduction, republishing, uploading, posting, transmitting or distribution of materials from this website.
All rights are reserved, and any unauthorised use of the materials on this website may result in legal action and penalties, including but not limited to civil and criminal penalties under copywrite and trademark laws.
Privacy Policy
At Express Yourself Culture, we are committed to protecting the privacy and security of our community, customers, and website visitors. This Privacy Policy explains how we collect, use and protect your personal information.
INFORMATION WE COLLECT
We collect personal information that you provide to us when you sign up for our newsletter, place an order or contact us for support. This information may include your name, email address, postal address, phone number and payment information.
HOW WE USE YOUR INFORMATION
We use personal info to fulfil your order, process payments and communicate with you about your orders. We may also use your information to improve our website, personalise your experience and send you promotional offers and updates about our products and services. We may share your information with a third-party service provider who assists us in processing payments, processing orders, and improving our website.
SECURITY OF YOUR INFORMATION
We take the security of your personal information seriously and use reasonable measures to protect it from unauthorised access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure and we cannot guarantee the complete security of your information.
YOUR RIGHTS
You have the right to access, update and delete the personal information that we have collected. You may also opt out of receiving promotional emails from us at any time by following the instruction in the email.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any updates on this page, and the updated policy will be effective as of the date of posing.
CONTACT US
If you have any questions or concerns about our privacy policy or the use of your personal information, please contact us at support@eyclife.com.au.
Returns Policy
Here at Express Yourself Culture, we want you, our family, and our community, to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return your items within 30 days of the purchase date for a full refund or exchange of the product.
To be eligible for a return or exchange, your items must be in their original condition, unworn, unwashed and with all tags still attached. We reserve the right to refuse returns that do not meet these conditions.
To initiate a return or exchange, please contact our customer service team at support@eyclife.com.au. Please include your order number, full name, and a brief description of the issue with your order. Our team will provide you with instructions on how to return your items.
Please note that shipping and handling fees are non-refundable, and you will be responsible for the return shipping costs. We recommend using a trackable shipping method to ensure that your return is received.
Once we receive your returned items, we will process your refund or exchange within 7-10 business days. Refunds will be issued to the original form of payment and exchanges will be shipped to the address provided.
If you receive a defective or incorrect item, please contact our customer service team immediately at support@eyclife.com.au. We will provide you with a prepaid shipping label and instructions on how to return the item for a full refund or exchange. We reserve the right to modify or amend this policy at any time.
Here at Express Your Culture we are dedicated to creating a positive impact in the communities we serve and welcome feedback and suggestions from our customers and partners on how we can continue to improve. Thank you for your support and for being part of the Express Yourself Culture community.
Cookie Policy
TAG LINE
We use cookies to ensure we give you the best experience. To accept, click on any link or continue to browse.
POLICY
Our websites use cookies to enhance your browsing experience and customise the websites to your preference. Cookies allow us to track website visitor activity, measure website functionality, and improve our ability to process and fulfil your orders. You can remove or prevent the placement of cookies on your device at any time. By visiting our website, you are giving consent for us to use non-essential cookies and acknowledging our use of essential cookies to provide you with a tailored shopping experience.
WHAT IS A COOKIE
A cookie is a small text file or anonymous identifier downloaded and stored on your device by websites you visit. The cookie file is accessed only by the website that created it and cookies communicate only the information you have disclosed to the site. Cookies allow websites to remember your preferences, automatically log you in and deliver personalised content.
MANAGING COOKIES: Enabling and Disabling
You have the option to configure your browser to block some or all browser cookies and receive alerts when websites attempt to set or access cookies. However, disabling or blocking cookies may cause some parts of our website to become inaccessible or function improperly. Without cookies, your shopping experience on our website may become limited. To manage and enable cookies, you can use your browser settings. Each browser is unique, so consult the ‘Help’ menu or your mobile device manual to learn how to modify your cookie preferences.
ESSENTIAL COOKIES
Our website uses Strictly Necessary Cookies, which are essential for the proper functioning of our website. These cookies allow you to log in to secure areas and make purchases. While we do not require your consent to place these cookies, you can still choose to block them on your device or browser. Please note, blocking these cookies may cause our website to not function properly.
NON-ESSENTIAL COOKIES
- Functionality cookies are used to identify you when you revisit our website. This allows us to personalise our content, greet you by name and remember your preferences, such as language and region.
- Performance cookies enhance the functionality and user experience of our site. This includes third-party cookies that collect information to better customise our advertising to your interests, preferences, and previous activity.
CHANGES TO THIS COOKIE POLICY
If any modifications are made to this cookies policy in the future, they will be published on this page and we will take all steps to notify you of any such changes. Please visit this page frequently to keep up to date with any updates or modifications to this cookie policy. We will also update our cookie banner/pop-up to notify you of any changes.
If you have additional questions, comments, or requests regarding our policy or how we use cookies on our website, you can contact us via email at support@eyclife.com.au.
This policy was last reviewed and updated in April 2024
Website Agreement
USE OF WEBSITE
Hey there! Our website is here for you to enjoy and use on a personal level, so please don’t use it for any shady business. We trust you won’t use our website to break any laws or hurt anyone by violating intellectual property rights or sharing inappropriate content. Let’s all keep it clean and have some fun! When signing up and being part of the EYC community, you agree to the following terms and conditions.
EMAIL COMMUNICATIONS
By signing up to be part of the EYC community via our website, you agree to receive email communications from the company, including promotional emails and newsletters. You will always have the option to unsubscribe from these emails at any time by clicking on the “Unsubscribe” link in the email.
ACCOUNT CREATION
To access some of the cool features on our website, you’ll need to create an account. Don’t worry, it's super easy! All we ask is that you provide us with honest and complete information when you do sign up and make sure to update your account info if anything changes. Let’s stay connected.
TERMS & CONDITIONS
We know it’s not the most exciting thing to read, but we must all be on the same page. By signing up for our website, you’re agreeing to follow our rules and policies as outlined in our Terms & Conditions. It’s all in there, from how to use our website to how to behave on our social media pages. We promise it’s not too long or too complicated. Just some basic guidelines to keep things running smoothly. Thank you for being part of our community.
PRIVACY POLICY
Our Privacy Policy explains how EYC collects, uses and discloses your personal information. By signing up for Express Yourself Culture’s website, you agree to the terms and conditions of the company’s Privacy Policy.
USER CONTENT
We love hearing from our community and we’re all about sharing the love. By sending us your awesome content, like comments, reviews and feedback, you’re permitting us to use it however we’d like. Don’t worry though; we won’t steal your thunder. We’ll make sure to give you credit and a shout-out. By submitting content, the user grants EYC a non-exclusive, worldwide, royalty-free license to use, copy or publish content in media.
