Here at Express Yourself Culture, we want you, our family, and our community, to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return your items within 30 days of the purchase date for a full refund or exchange of the product.
To be eligible for a return or exchange, your items must be in their original condition, unworn, unwashed and with all tags still attached. We reserve the right to refuse returns that do not meet these conditions.
To initiate a return or exchange, please contact our customer service team at
[email protected]. Please include your order number, full name, and a brief description of the issue with your order. Our team will provide you with instructions on how to return your items.
Please note that shipping and handling fees are non-refundable, and you will be responsible for the return shipping costs. We recommend using a trackable shipping method to ensure that your return is received.
Once we receive your returned items, we will process your refund or exchange within 7-10 business days. Refunds will be issued to the original form of payment and exchanges will be shipped to the address provided.
If you receive a defective or incorrect item, please contact our customer service team immediately at
[email protected]. We will provide you with a prepaid shipping label and instructions on how to return the item for a full refund or exchange. We reserve the right to modify or amend this policy at any time.
Here at Express Your Culture we are dedicated to creating a positive impact in the communities we serve and welcome feedback and suggestions from our customers and partners on how we can continue to improve. Thank you for your support and for being part of the Express Yourself Culture community.